FAQs

Updated August 2024

Does Klack have latency?

No, Klack does not add any latency. However, Bluetooth on the other hand does. Please ensure that you’re not using any Bluetooth devices if you want to experience Klack without any latency. The current Bluetooth codec used in macOS is optimised for battery usage over latency. You could potentially reduce latency by up to 200ms while using Bluetooth by changing your codec to prioritise low latency.

Why can’t I see Klack in my menu bar

The menu bar is poorly designed for MacBooks with a notch, where if you have too many menu bar apps open, some will end up hidden behind the notch. To resolve this, simply close a few menu bar apps and Klack will eventually show up. If this is not the case, then please ensure that neither Bartender nor Ice is hiding Klack by looking through their respective settings, if you do use any of these apps.

Why doesn’t Klack produce any audible feedback?

It’s possible that you have simply forgotten to enable Klack, please first ensure that this is not the case by merely toggling Klack (it should show Disable Klack in the menu bar when enabled). If this is not the issue then it’s possible that Klack has lost its accessibility authorisation, you can confirm this by checking the About tab in Klack’s settings. To resolve this, simply remove Klack from your accessibility access list, restart your Mac, and go through the introduction of Klack from scratch.

Why doesn’t Klack support audible media keys?

Unfortunately, the only available API provided by Apple for listening to keystroke events doesn’t support media keys. There is currently no alternative API approved by Apple while distributing through the App Store.

Apple may change this in future updates.

Can you add more switch sets?

Yes, but it’s important to note that each switch set is an immensely time consuming and therefor expensive task. Each switch set consist of over 100 audio files that need to be recorded and mastered individually. It’s also important that each switch set differs, meaning finding new unique switch sets is also a time consuming task.

Please be patient in this matter.

Will Klack support audible mouse clicks?

Yes, audible mouse clicks are planned for a future release of Klack. This feature has already been developed internally and is going through further development before an actual official release. It’s important that this feature is added in a way that makes sense within Klack without confusing nor bloating the app.

There’s currently no official release date for this specific feature.

Can I try Klack before I buy it?

No, but you can preview the switch set sounds on the landing page by clicking on their respective play buttons. You may also purchase Klack, try it, and if you don’t end up enjoying it, simply request a refund through the App Store. Apple generally accepts 99% of all legitimate refunds.

Please do note that we cannot ensure a refund from Apple.

Have more questions?

If you have any additional questions, do not hesitate to contact us.